After starting as a Residential Computing Consultant, I was promoted to manage the team supporting technology in UNC’s residence halls.
The role combined hands-on troubleshooting with people and operations leadership. I learned to set clear expectations, coordinate a large student staff, and maintain dependable service for a campus-scale customer base.
Selected impact
- Led and mentored 25 employees supporting university housing technology and the Carolina Gaming Arena.
- Managed scheduling, hiring, equipment maintenance, training, and operational policy.
- Directed service-level practices that supported more than 6,000 residents.